Service Status
AT continues to offer key services in support of campus operations and remote modalities of instruction. Faculty and staff can indicate their needs for laptops, additional equipment, and write in any other technical needs they may have through the form below. AT will review all requests and set up appointment windows for pick-up.
Please also review our current service offerings to find out how we can support you during remote operation periods, or contact us for any questions you may have.
Current Support Status:
- We are available for limited on-campus support by appointment only.
- We are available for remote support through phone, email, and chat, M-F 8am-5pm.
Updated: 07/2020
Service & Support Requests:
Service Area Status
Classroom Technology Support - Paused until further notice
Desktop Support - Remote support available
Digitization - Paused until further notice
Equipment Checkout - Paused until further notice
Media Checkout - Paused until further notice
Teaching Technologies Support - Remote support available
Website Support - Remote support available
Technologies
Digital archive system (DIVA) - Available
Lecture capture (Coursestream/Camtasia) - Available
Learning management system (iLearn) - Available
Virtual computer lab (Labspace) - Available
Syllabus application - Available
Web and video conferencing (Zoom) - Available
Contact AT for Support:
- Phone: (415) 405-5555
- Email: at@sfsu.edu
- Office: LIB 80
- AT Central notice repository
- Chat: Chat link in the iLearn help block inside an iLearn class