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Computers & Equipment

To get help with a University-owned computer, please:

Support for personally-owned computers is limited.

AT maintains a variety of methods for procuring new or updated computers for instructors and staff:

    Purchasing a Computer: The University maintains standard computer models which can be purchased directly by departments and do not require completion of a Technology Acquisition Request (TAR). AT can provide consultation or create a quotation to address any specialized needs for your computer purchase.

  • If you are not inquiring about Faculty Refresh, and do not have funds to purchase a new computer, please submit a hardware change request below and a member of our team will contact you.

During the 2020-2021 academic year, this service will be managed remotely.  Please use the form at the bottom of the page to request a check-out computer.

Instructors or staff are able to checkout equipment through the AT Service Center in LIB 80.  Pickups and returns are at this location; we do not offer delivery to classrooms.  Please have your SFSU ID ready when coming to pick up equipment.

To reserve equipment, you can stop by LIB 80, submit a request form below, or call (415) 405-5555.

Request forms:


Students will need to request and access equipment from the Library.

Request forms:

Faculty Refresh is available to tenure/tenure track faculty. Every four years faculty members are entitled to replace an old computer with a new desktop or laptop selected from standard configurations. 

If you need a laptop on loan, please submit a request below.

To request technology accessories (i.e. webcam, headset, Wacom tablet) for use during remote instruction, please submit a request below.

  • The University conducts an annual bulk computer purchase in Spring semester which provides additional discounts for Apple and Dell computers.  Departments and units are recommended to plan computer purchases or refreshes for this time period each year.   Contact AT for more information..
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Teaching & Courses

The best way to share course materials with students is through iLearn, SF State's learning management system.  Instructors can create, upload and organize course materials; integrate digital material like recorded lectures or videos; and more.

Access iLearn by going to ilearn.sfsu.edu and logging in with your SF State credentials.

Support documents:

Instructors can use Syllabus, SF State's own syllabus management tool, to quickly build a formatted, accessible class syllabus composed of necessary course information, resources, policies and whatever else you may need to personalize your content.

Support documents:

Instructors can easily share their syllabi with students through the Syllabus tool:

  1. Link a syllabus to an iLearn course and course section
  2. Select the Share toggle to change the access settings for a syllabus
  3. Copy the View Link provided and share with students


Link a syllabus to an iLearn course:

  1. Navigate to your iLearn course
  2. Select the gear wheel in the upper right corner of your course page, then select Edit settings
  3. At the very bottom of the page, a new section titled Online Syllabus appears. Select Yes in Show Link to Online Syllabus

Support documents:

One of the most efficient ways to communicate with students is via the Quickmail block in iLearn, which allows teachers to compose an email and send it to either everyone in a course or a specific subset of users.

  1. From the course page, locate the Quickmail block. By default it is on the right side.
  2. Select the Compose New Email link. 
  3. In the Potential recipients list, select the users you wish to email and select the Add button.
  4. Enter your content to create your message

Support document:

Links, files, audio and video can be added to any text box in iLearn, including forum posts, labels, activity descriptions and quiz questions.

Support documents:

There are many options when it comes to choosing a recording platform for instruction.  For a comprehensive review of options, browse our video instruction guide, or review the two most popular options below:

Option 1 - CourseStream's Mediasite desktop recorder

The Mediasite desktop recorder is available to all instructors teaching courses and provides a simple way to capture your voice, video and screen recording to publish directly to your iLearn course.

Support documents:

Option 2 - Camtasia

Camtasia is a full-featured screen recording application with advanced editing and highlighting capability. Once videos are recorded and edited, you can publish to your course using iLearn video or upload to non-campus platforms, such as YouTube.  Instructors will need to request a license to use Camtasia.

Request form:

Support documents:

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All instructors, staff and students can use Zoom, SF State’s video and web conferencing tool, to create and join video meetings.

  1. Go to https://sfsu.zoom.us and select the Sign in link.
    1. You can log in using your SF State ID or email address and SF State password.
    2. If you haven't set up Zoom yet, download the Zoom client by navigating to https://sfsu.zoom.us/download.
  2. Navigate to the Meetings tab.
  3. Select Schedule a new meeting and enter your preferences to set up your meeting.

Support documents:

All instructors, staff and students have the ability to create and distribute surveys using Qualtrics, an online survey tool that allows users to build and distribute surveys and analyze responses from one convenient online location. 

  1. To log in to the Qualtrics system, go to https://sfsu.qualtrics.com and enter your SF State login credentials in the corresponding fields.
  2. In the upper right corner, select the +Create Project button.
  3. Select the Blank Survey Project option.

Support document:

Qualtrics has multiple methods to distribute your survey, but the most common is the Anonymous Link option; using the Anonymous Link method, you may copy the link and send to your respondents via email and/or post on a website (ex: iLearn, department site, etc).  

  1. To access distribution methods, at the top of your Project page, select the Distributions option.
  2. To create your Anonymous Link, select the Web option and select the Use Anonymous link button.
  3. Choose an option for sharing the link (ex: email).

Support document:

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  1. Find your classroom in the classroom technology database
  2. Read through the instructions provided
  3. Take time to practice in the room before your first class

For additional support, request classroom technology training.

Request form:

Requests for new installations or upgrades are assessed and processed as time and funds become available.  Start by submitting an installation request form below, and we will get back to you soon.

Request form:

If you experience or notice an issue with an existing classroom audiovisual installation, please contact AT Services by phone at (415) 405-5555 to report the problem.  We will respond as soon as time allows.

Instructors can use the CourseStream lecture capture tool to record anything shown during the live class session, such as PowerPoint presentations and document camera recordings. 

Instructors interested in recording lectures in the classroom must work with their department academic office coordinator (AOC) to request to be scheduled in an equipped classroom. 

Support document:

During the 2020-2021 academic year, this service will be unavailable due to remote instruction. We recommend faculty use campus licensed streaming services including KanopyAcademic Video Online, and Digital Theatre+Visit the Library website to see all available options.

AT maintains the ability to stream videos directly into your classroom television through cablecast. To learn more about media streaming offerings on campus, visit the Media resources page.