AT Service Status

AT continues to offer key services in support of campus operations and remote modalities of instruction. We are all concerned that our faculty and staff have the necessary equipment to conduct remote teaching and work, and by proxy, our students as well.  AT has created a form, linked below, in which faculty and staff can indicate their needs for laptops, additional equipment, and write in any other technical needs they may have.  AT will review all requests, make equipment assignments, and setup appointment windows for pickup at appropriate times in the future.  

Review our current service offerings to find out how we can support you during remote operation periods, or contact us for any questions you may have.

Current Support Status:

Expanded Service Hours (through September 2020)
Beginning August 24, AT service techs will be available 8am to 7pm Monday – Thursday and 8am to 5pm on Fridays.
Phone: 415-405-5555
Email: at@sfsu.edu
Chat: embedded in iLearn and Instructional Continuity websites
 
On-Campus Services
Tues and Thurs 10am to 2pm – Pickup/Drop-off of equipment
By appointment only
No on-campus support (limited staffing and safety)

 

Updated: 08/19/2020

Service & Support Requests:

Make a request to consult with an AT Services staff member remotely. 

AT Services Appointment Request

AT Equipment Checkout Request for webcams, headsets and wacom tablets

Faculty laptop request for faculty loaner laptops

   

Contact AT for Support:

Service Areas

Equipment Checkout - Suspended after March 19th, 2020 until further notice

Desktop Support - Remote support available

Media Checkout - Suspended until further notice

Teaching Technologies Support - Remote support available

Technologies

Coursestream - Available

iLearn - Available

Labspace - Available

Syllabus Application - Available

Web & Video Conferencing/Streaming - Available